Contact Us

FAQ

1. When will works start and how long will it last?

Works typically start within 3 days of receipt of our leaflet and take approx ½ day to complete though larger sites will take considerably longer to complete. Our Customer Care dept may be able to help with regards providing a date for the works however these dates are subject to change due to situations outside of our control.

2. Do I need to cancel any appointments/scheduled deliveries?

We do not advise that any appointments or deliveries are cancelled as access is maintained for businesses and residents when it is safe to do so. If you need to leave for an appointment, please notify the crew and allow yourself an extra 15 minutes in order for machinery to be moved and/or material to dry.

3. How long until the lines are reinstated?

Road Markings are reinstated in conjunction with your local authority. Typically they are reinstated within two weeks.

4. I need access to my driveway but the Footway’s are still wet, what can I do?

Please speak to a member of the crew on site, who may be able to put boards down for you to access your property before the material has set.

5. I need work done on my drive, can Kiely Bros do it whilst on site?

Unfortunately we are unable to carry out any private work for residents or businesses whilst our crews are on site. We mostly carry out work on behalf of the local authority.

6. I work nights, how will this affect me?

Unfortunately an amount of noise during the course of our works is unavoidable, but this will be kept to a minimum where possible.

7. I’m expecting a delivery, will they have access?

Access will be maintained for residents, visitors and deliveries within the closure when and where possible though please expect delays.

8. Ironworks are still covered, how can we resolve this?

If in the unlikely event, our crews have left site and some ironworks remain covered, please give us a call on 0121 772 3800 opt 1, or email us at customercare@kielybros.co.uk and we will get these uncovered as soon as possible.

9. My car has been towed, how do I find it?

Please call our office with your vehicle registration and details of where your car was last parked, our customer care department will be able to search our records to find where it has been moved to.

10. The crew haven’t showed up, where are they?

Our crews often have multiple roads to complete in one day and therefore they may not arrive first thing in the morning. The work is weather dependent so if it’s too hot, too cold or too wet, the works may have to be rescheduled for another day. This will be updated on the advance warning signs in place on your road.

11. The vehicles on site are noisy, can they silence the reverse buzzer?

Unfortunately, we will be unable to silence any reversing buzzers or alarms on our vehicles due to health and safety breaches. We understand this may be an inconvenience and we apologise in advance but we ask for your patience with our crews who are working to get the site completed as efficiently and safely as possible.

12. There’s an abandoned car on my road and work is due to commence, what can I do?

If there is an abandoned car on your road, please call us with the vehicle registration and location so we can contact the local authority. If the car cannot be moved, our crew will work around it and will return at a later date to complete any areas left untreated.

13. Where can I park?

Unfortunately, we are unable to provide alternative locations for residents to park whilst work is being carried out. If you have a drive way, we recommend keeping your car on the driveway and if the crew are on site and you need to leave your property, please speak to one of our operatives who will assist you in exiting your property. If material has just been laid outside of your property, the crew might politely ask you to wait approx. 15 minutes whilst they move machinery and/or wait for material to dry so please allow extra travel time. If you do not have a driveway, we would ask you to find alternative parking on the roads nearby.

14. Why is my road being treated? There’s nothing wrong with it?

We carry out specialist surface treatments which are designed to preserve and protect the carriageway for years to come. Although your road might not seem in bad condition, the local authority will have been out to inspect it and will have chosen it to be treated to ensure that it does not deteriorate any further.

15. Will I have access?

For treatments such as Surface Dressing and Micro Asphalt, which are carried out under a Road Closure, we maintain access to all residents and business owners. If you require to access your property whilst our crews are on site, please speak to one of the TM or crew who will allow access when it is safe for you to do so.

16. Will my refuse collection be affected?

No. Please leave wheelie bins out as normal and the local authority refuse will collect as normal, though this may be slightly later in the day once our crews have left site.

17. I’m disabled and I need to keep my car outside my property – what can I do?

If you are unable to move your vehicle, please call our customer care department on 0121 772 3800 (opt 1), or email us at customercare@kielybros.co.uk explaining your situation and we will do our best to accommodate.
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